These controversies concerning the relationships between citizenship pressure, OCBs and CCBs can be due to ways in which OCBs are measured. During the literature, OCBs have generally been defined as spontaneous behaviours and rated by colleagues or leaders (e.g.2). Other-rated measurements are struggling to establish the behavioural motivations underlying OCBs1,eleven. https://www.youtube.com/shorts/ZsO9iQ1SGS4